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Live Chat allows you to chat with an experienced customer service
representative in real time, from 9:30 a.m. to 6:00 p.m. EST, Monday to
Fridays only, using your Web browser. This means that there are no delays in
getting the help you need. To chat, simply click on a Customer Service Live
Chat icon and a small window will pop upon your screen. After a moment, a
representative will introduce him- or herself. Type in your question, hit
the Submit button and begin your conversation. Remember, unlike email, there
are no delays with live chat, so you receive an immediate answer.
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